The Aadhaar Self Service Update Portal (SSUP) by the Unique Identification Authority of India (UIDAI) is the official, secure, and free online platform designed for this exact purpose. This comprehensive guide will walk you through everything you need to know about the SSUP portal—its features, a detailed step-by-step process, and how to troubleshoot common issues.
What is the Aadhaar Self Service Update Portal (SSUP)?
The Aadhaar Self Service Update Portal (SSUP) is an official digital initiative by UIDAI that empowers Aadhaar holders to update their demographic information—such as address, mobile number, and email ID—online without any external assistance or the need to visit an Aadhaar Seva Kendra.
This user-centric portal is available 24/7, ensuring that your Aadhaar, India’s key identity document, always reflects your current and correct information, which is essential for availing of various government and financial services.
Official Government Portal: https://myaadhaar.uidai.gov.in/ssup/update
Key Features of the SSUP Portal
The SSUP portal is packed with features that make the update process seamless and efficient:
- Online & Convenient: Update your details anytime, anywhere. All you need is an internet connection and your registered mobile number.
- Multiple Update Options: You can update your address, mobile number (if the old number is still active), and email address directly on the portal.
- Document Upload: Securely upload scanned copies of valid supporting documents for proof.
- Track Request Status: Every submission generates a unique Update Request Number (URN) to track the status of your application online.
- Secure & OTP Authenticated: Every step is protected with a One-Time Password (OTP) sent to your registered mobile number, ensuring only you can make changes.
- Official & Free: It is the official UIDAI portal, and using it to update your details is completely free of charge.
A Step-by-Step Guide to Updating Aadhaar on SSUP
Follow these simple steps to update your details successfully:
- Visit the Official Portal: Go to the UIDAI’s official SSUP portal: https://myaadhaar.uidai.gov.in/ssup/update.
- Log In with Your Aadhaar Number: Enter your 12-digit Aadhaar number and complete the security Captcha verification. Click on “Send OTP”.
- Authenticate via OTP: Enter the OTP received on your registered mobile number to log in to the portal.
- Select the Data Field to Update: Choose the specific detail you wish to update (e.g., Address, Mobile Number, Email).
- Enter the New Information: Carefully fill in the new, correct information in the form provided.
- Upload Supporting Documents: For an address update, you will need to upload a scanned copy of a valid Proof of Address (PoA) document like a Passport, Bank Statement, or Utility Bill. Ensure the document is clear and legible.
- Review and Submit: Double-check all the entered details and the uploaded document. Once confirmed, click “Submit”.
- Note Your URN: Upon successful submission, a unique Update Request Number (URN) will be generated. Note this number down for future tracking.
- Track Your Request: You can check the status of your update request anytime on the portal using your Aadhaar number and the URN.
- Download Updated e-Aadhaar: Once the status shows “Update Successful”, you can download your updated Aadhaar card from the official UIDAI e-Aadhaar download page.
How to Check Your Aadhaar Update Status
Tracking your update request is straightforward:
- Visit the SSUP portal homepage.
- Click on “Check Status“.
- Enter your 12-digit Aadhaar Number and the Update Request Number (URN).
- Enter the Captcha code and click “Check Status”.
- The portal will display the current status of your request (e.g., “Under Process”, “Approved”, or “Rejected”).
Troubleshooting Common SSUP Portal Issues
- OTP Not Received: Ensure your mobile number is registered with Aadhaar and has a strong network signal. Try again after a few minutes.
- Invalid Document Error: Ensure you are uploading a valid document from UIDAI’s approved list and that the scan is clear and complete.
- Update Request Rejected: This usually happens if the uploaded document is invalid, unclear, or does not match the entered information. Carefully review the requirements and submit a new request with the correct document.
- Portal Not Working: Try clearing your browser’s cache and cookies or using a different browser like Chrome or Firefox.
Frequently Asked Questions (FAQs)
Q1: Is it free to update my Aadhaar details on the SSUP portal?
A: Yes, updating your Aadhaar details online via the SSUP portal is absolutely free of charge.
Q2: What if I need to update my photo or biometrics (fingerprints/iris)?
A: Biometric updates (photo, fingerprints, iris) cannot be done online. You must visit a permanent Aadhaar Seva Kendra for these changes.
Q3: How long does it take for the update to be reflected?
A: Typically, an online update request is processed and completed within 2-3 weeks. You can track the status using your URN.
Q4: My mobile number is not registered/lost. Can I use SSUP?
A: No, access to SSUP requires your registered mobile number for OTP authentication. To update a lost/non-registered number, you must visit an Aadhaar centre in person.
Q5: Is the updated Aadhaar card sent by post?
A: No, UIDAI does not automatically send a physical card. After a successful update, you can download the electronic version (e-Aadhaar) from the website, which is equally valid. You can also order a reprinted PVC Aadhaar card for a fee.
